Service
To guarantee the success of your application, you need good software, a precise implementation and reliable support. Over the years, we have developed tried-and-tested methods to steer your project to success. If you are interested in more information about service and support please contact info@cubus.com.
Our objective: your success
We implement your projects based on a structured process that has been proven over the years. Numerous document templates, checklists and our internal knowledge database support our methodology. Our support does not only include the typical technical support every software company provides. Experienced consultants are there to help and advise you whenever you need them. Basic and customized trainings and workshops complete our service offerings.
Outside Germany our partners are providing implementation services and training for you. They are also your local point of contact for first level support. Need help finding the right partner? Please contact us. We are happy to assist you.
CONSULTING
With our proven methodologies, we support you in every phase of the deployment and in production. Our projects are based on a standardized implementation process, that integrates your team from the start for a continuous knowledge transfer. At cubus, our consultants were among the first to implement management information systems. Keeping up with the latest technologies is part of our nature. We have an excellent understanding of project management, and our business expertise ensures that your requirements are successfully met.
cubus solutions use modern technologies ranging from Oracle Essbase and IBM Cognos TM1 to the OLAP offerings of Microsoft or the SAP integration from Theobald Software. Our consultants are specialists in these fields and support you all the way .
TRAINING
cubus training helps you to get you up and running in no time. You can choose from a variety of basic trainings, specialized courses, workshops and made-to-measure training models.
BASIC TRAINING FOR CUBUS OUTPERFORM
Prepare your project team and system administrator for their new tasks with our basic training:
Terminology and overview of components
Creating an analysis
User interface of the outperform
Fundamentals of multidimensional databases (part I)
Creating a workbook in Excel
Administration: outperform
Fundamentals of databases
SPECIALIZED COURSES
We help your staff prepare for special tasks and build new or enhance existing skillsets within your company. In our specialized trainings you can extend the skills you have gained in projects or our basic trainings:
Advanced training for cubus outperform
Building complex maps
Detailed modules
Calculation scripts for advanced users
Modeling for advanced users
Automation
Analysis for advanced users
WORKSHOPS AND INDIVIDUAL COURSES
Do you need to address a specific issue or build specific skillsets? Our experienced trainers can assist by sharing important knowledge as part of a workshop or custom training. These trainings take place in a specialized training center or on site at your company
Support
If questions or problems ever arise in day-to-day operations, help is literally just a phone call away. Customer surveys show that cubus clients regularly give our support team top marks – and for good reason. With a software maintenance contract, our clients get access to the latest developments, software versions and fast, straightforward personal assistance from our support hotline. If important staff members are suddenly unavailable, our experts are even ready to jump in on short notice:
Your direct contact to our Support Team:
support@cubus.eu
Phone +49 7032 9451-99
Software maintenance
Technical hotline
Rent an admin: Expert backup for your applications